• Kick-start your career in customer service with a supported traineeship
• Build valuable skills while completing a Certificate IV in Business Administration
• Join a collaborative, community-focused team at our brand-new Yarrila Place office

About the role

We are seeking a motivated and enthusiastic Trainee Customer Resolution Officer to join our Customer Experience team. This is a fantastic opportunity to begin your career in customer service while gaining a nationally recognised qualification.

In this role, you will provide support to customers across multiple channels, including face-to-face, phone and email, while learning how to resolve enquiries effectively. You'll develop administration and communication skills, work with a range of internal teams, and contribute to delivering a positive experience for our community.

As part of the traineeship, you will complete a Certificate IV in Business Administration funded by the City of Coffs Harbour, combining on-the-job experience with structured learning and ongoing development support.

Please refer to the Position Description for a more detailed understanding of the role.

About you

You are someone who is eager to start a career in customer service and has recently completed Year 12 or equivalent. You bring a positive attitude, strong communication skills and a willingness to learn. You enjoy working as part of a team, can manage your time effectively and are comfortable working with computers, particularly the Microsoft Office suite. You have a strong attention to detail, approach challenges with a "can do" mindset, and are motivated to build your skills while delivering quality service to customers in a fast-paced environment..

What's on offer?

• Competitive Salary from $860.50 - $1063.30 per week depending on your age, relevant qualifications and experience + 12% superannuation
• Permanent Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray "Muz" Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Adam Popov, Team Leader Customer Experience on adam.popov@chcc.nsw.gov.au to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.